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Legal & Privacy

Terms and Conditions

1. Introduction

Welcome to www.treesfromheaven.es. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. Definitions
  • ⁠ ⁠”We”, “us”, and “our” refer to Trees from Heaven.
  • ⁠ ⁠”You” and “your” refer to the user or visitor of our website.
  • ⁠ ⁠”Products” refer to artificial trees, palms , plants, and cut flowers offered for sale on our website.
3. Use of the Website

You agree to use our website for lawful purposes only. You must not use our website in any way that causes or may cause damage to the website or impairs the availability or accessibility of the website. You must not use our website in any manner that is unlawful, fraudulent, or harmful.

4. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Trees from Heaven or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written permission.

5. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, we do not guarantee that product descriptions or other content on the website are error-free, complete, or current. We reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice.

6. Prices and Payment

All prices are in Euros (€) and include applicable taxes. Prices and availability of products are subject to change without notice. We accept major credit cards, debit cards, and other payment methods as specified on our website. Payment must be made in full at the time of ordering.

7. Orders

By placing an order, you are offering to purchase a product on and subject to these terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order at our discretion.

8. Shipping and Delivery

We aim to process and ship orders within the specified time frame. Delivery times may vary depending on your location and the shipping method chosen. We are not responsible for delays caused by external factors such as customs clearance or postal services.

9. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund, provided the product is in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. To initiate a return, please contact our customer service team.

10. Limitation of Liability

To the fullest extent permitted by law, Trees from Heaven shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our website or products. Our total liability to you for any claim arising from these terms or the use of our website or products shall not exceed the amount paid by you for the product in question.

11. Governing Law and Jurisdictions

These Terms & Conditions are governed by and construed in accordance with the laws of Spain. Any disputes arising out of or in connection with these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Spain.

12. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the website after such changes have been made constitutes your acceptance of the new terms.

13. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Email: info@treesfromheaven.es 

Phone: +34 676 771 539 

Address: Trees from Heaven, C. Madrid 4, 29630 Benalmádena, Malaga

Legal & Privacy

Privacy Policy

1. Introduction

At Trees from Heaven, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, www.treesfromheaven.es. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

 

  • ⁠ ⁠Personal Information: This includes your name, email address, postal address, phone number, payment information, and any other information you provide to us when making a purchase or contacting us.
  • ⁠ ⁠Usage Data: We may collect information about how you use our website, such as your IP address, browser type, pages visited, time spent on pages, and other analytical data.
  • ⁠ ⁠Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control the use of cookies at the individual browser level.
3. How We Use Your Information

We use the collected information for various purposes, including:

 

  • ⁠ ⁠To provide and maintain our service: To process your orders and manage your account.
  • ⁠ ⁠To improve our website: To understand how our website is used and to enhance the user experience.
  • ⁠ ⁠To communicate with you: To respond to your inquiries, send you updates, promotional materials, and other information related to our products and services.
  • ⁠ ⁠To comply with legal obligations: To meet legal and regulatory requirements.
4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

 

  • ⁠ ⁠Service Provider: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that these parties agree to keep your information confidential.
  • ⁠ ⁠Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

 

  • ⁠ ⁠Access: You have the right to request a copy of the personal information we hold about you.
  • ⁠ ⁠Rectification: You have the right to request correction of any inaccurate or incomplete information we hold about you.
  • ⁠ ⁠Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.
  • ⁠ ⁠Restriction: You have the right to request the restriction of processing your personal information under certain circumstances.
  • ⁠ ⁠Data Portability: You have the right to request the transfer of your personal information to another organization or directly to you, where technically feasible.
  • ⁠ ⁠Objection: You have the right to object to the processing of your personal information in certain circumstances.

 

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through a notice on our website. Your continued use of our website after such changes will constitute your acceptance of the new Privacy Policy.

9. ⁠Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Email: info@treesfromheaven.es 

Phone: +34 676 771 539 

Address: Trees from Heaven, C. Madrid 4, 29630 Benalmádena, Malaga

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